My Industry: Construction

After Sales

Always on hand to help

You demand more from your machines than ever before: more efficiency, more reliability, more performance. That's why superb product support has never been so vital.

Together with our extensive dealer network, at JCB we're as innovative and forward-thinking when it comes to customer care as we are in machine development. Our product support and after-sales service have one aim: to give you peace of mind.

The care and quality we offer is exceptional. All servicing is carried out by the best, factory-trained JCB engineers.

Using the internet to pass vital information between on-site service personnel and our product support engineers, these professionals always have specialist information at their fingertips, so they can get you up and running again, faster.

Protect your machine and your cashflow

Everyone has individual needs and preferences. So we offer a range of service options all designed to help you cope with the unexpected and minimise costly downtime. Whether it's additional breakdown cover, an all-inclusive scheduled service programme, or servicing, we've got the best service option for you.

Finance packages, tailored to your needs

With ever-growing pressures on cashflows, the finance options available through JCB can provide a vital lifeline. Backed by JCB Finance, who can provide tax-efficient and cost-effective finance solutions, designed and tailored specifically to your needs.

Trust the genuine article

JCB parts are renowned worldwide for performance, reliability and safety. With replacement parts, we supply only the genuine article, helping to safeguard the impressive residual values that you can expect in years to come.

As well as large stocks of parts engineered specifically for your machine, your JCB dealer also holds an extensive range of JCB premium lubricants, JCB filters and JCB Powermaster batteries, all manufactured to the same exacting standards. Your requirements can usually be supplied immediately by our dealers, but where this is not possible they can be ordered through the direct computer link between your dealer and JCB Service and processed through our impressive automated World Parts Centre warehouse. Despatch is normally the same day either to you or the dealer.

Whether we're providing you with support, parts or finance, we aim for 100% satisfaction. It's all part of our promise to put you, the customer, first.